Thank you for shopping with DSS DISCOUNTERS. We strive to provide high-quality products and excellent customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return request must be made within 14 days of receiving your order.
- A valid proof of purchase (invoice or order number) must be provided.
Please note that certain products (such as clearance, perishable, or hygiene-related items) may be non-returnable. These will be clearly marked on the product page.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards and promotional items
- Perishable goods or consumables
- Personalized or custom-made products
- Items marked as “Final Sale” or “Clearance”
3. Return Process
To initiate a return:
- Contact us at info@dssdiscounters.com within 14 days of delivery.
- Include your order number, reason for return, and photos (if applicable).
- Our team will review your request and provide return instructions.
- Once approved, send the product back to the return address provided.
Please note: Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days to your original payment method.
- If your refund is delayed, please contact your bank or credit card company as processing times may vary.
5. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at info@dssdiscounters.com with photos of the product and packaging. We will arrange a replacement or a full refund at no additional cost.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@dssdiscounters.com for assistance.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account again.
- Contact your credit card company or bank — processing times vary.
- If the issue persists, email us at info@dssdiscounters.com for further help.
8. Contact Us
If you have any questions about our Refund Policy, please contact us:
DSS DISCOUNTERS
📍 613 Park AVE, Lakewood, NJ 08701
📞 (732) 523-1601
✉️ info@dssdiscounters.com
🌐 www.dssdiscounters.com