Thank you for shopping with DSS DISCOUNTERS. This Shipping & Delivery Policy explains how and when your orders are processed, shipped, and delivered. By placing an order through our website, you agree to the terms outlined below.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation (excluding weekends and holidays).
  • Once your order has been shipped, you will receive an email with tracking details.
  • Please ensure that your shipping address is correct at checkout. We are not responsible for incorrect or incomplete addresses.

2. Shipping Methods and Timeframes

We partner with trusted carriers such as USPS, UPS, and FedEx to ensure safe and timely delivery.

Estimated delivery times:

  • Standard Shipping (3–7 business days) – available for most U.S. orders.
  • Expedited Shipping (2–4 business days) – available at an additional cost.
  • Local Pickup (if applicable) – available at our Lakewood, NJ location upon request.

Note: Delivery times may vary due to weather conditions, carrier delays, or high-demand seasons.

3. Shipping Rates

Shipping rates are calculated at checkout based on order weight, dimensions, and delivery location.
Occasionally, we offer free shipping promotions—these will be clearly mentioned on our website.

4. Order Tracking

Once your order ships, you’ll receive a confirmation email containing your tracking number.
You can track your shipment directly through the carrier’s website or by logging into your DSS DISCOUNTERS account.

5. Delayed or Lost Packages

While we strive to ensure timely delivery, unexpected carrier delays can occur.
If your package appears delayed or lost:

  1. Verify the tracking status online.
  2. Contact the shipping carrier directly for updates.
  3. If you still need help, reach out to us at info@dssdiscounters.com — we’ll assist in resolving the issue.

DSS DISCOUNTERS is not responsible for lost or stolen packages after delivery confirmation by the carrier.

6. International Shipping

At this time, DSS DISCOUNTERS ships only within the United States.
We do not currently offer international shipping.

7. Damaged Packages

If your order arrives damaged or tampered with, please take photos of the packaging and product immediately and contact us within 48 hours at info@dssdiscounters.com.
We’ll arrange a replacement or issue a refund after verifying the issue.

8. Incorrect Addresses

Customers are responsible for providing accurate shipping details.
If an incorrect address is provided and the order is returned to us, the customer will be responsible for reshipping fees.

9. Contact Us

For any questions about shipping, tracking, or delivery, please contact our support team:

DSS DISCOUNTERS
📍 613 Park AVE, Lakewood, NJ 08701
📞 (732) 523-1601
✉️ info@dssdiscounters.com
🌐 www.dssdiscounters.com